Customer Support
Services for industry
Puratos is a total solutions provider. Vertical integration means we design and manufacture every component of our products ourselves: from enzymes and emulsifiers to complete mixes. So our ingredients, recipes and support are perfectly matched to each other. For our industrial customers, our tailor-made solutions go as far as adapting ourselves to their individual production processes. End result: the most compatible solutions possible.
An additional strength lies in our multi-specialist approach. We bring together a world of knowledge from the bakery, patisserie and chocolate trades. Our understanding of these three markets leads to further effectiveness - since, like our customers, we are driven by consumers' needs.
Services for retail
We combine our technical knowledge with consumer intelligence to analyse each retailer's needs and make perfectly confidential recommendations. Together, we develop tailor-made product ranges so you can have a specific, even unique style. We regularly suggest new ideas to ensure a dynamic marketing approach and varied product offering.
Our local Innovation Centers give retailers the opportunity to train staff. And should you decide to enter the multicultural breads market, you can rely on our international perspective and support from a specialist in the relevant country. This helps guarantee the authenticity of any new initiative.
Services to artisans.
Crafts like bakery, patisserie and chocolate are the result of decades of rich tradition. But being an artisan in these sectors has become a very specific and personal choice. Artisans now clearly differentiate themselves by the way they work and present their products, not by the size of their business.
We are committed to these craftsmen and to the development of their artisan identity. Our products and solutions offer them the possibility to conduct their profession as they want to do it. They can rely on our products with absolute peace of mind. Our demonstrators are at their disposal should they need practical information.